At Giant, regardless of whether you use our click & collect service or our delivery service, you can rest assured that any bikes within the order will be fully assembled and PDI checked.
Delivery FAQs
The retailer will hand-deliver your order to the main entrance of your property or workplace.
Do I need to show identification for a delivered order?
In order for an order to be relinquished to you, the ID specified below needs to be provided to the store staff delivering the bike.
PayPal
Valid driving license or passport matching your name
Apple Pay
Valid driving license or passport matching your name
Debit or Credit Card
Valid driving license or passport matching your name
The original payment card matching your name, the last 4 digits of your long card number and the card expiry date
V12 Retail Finance
A copy of your credit agreement (an online copy is acceptable)
A valid passport or driving licence
A utility bill with the same address as the order (no less than 3 months old)
The card you used to place the deposit (the last 4 digits need to match)
Klarna
Valid driving license or passport matching your name
Giant Cycle To Work
Valid driving license or passport matching your name
Is someone different then the billing addressee able to take delivery of my order?
Due to security, our Giant dealer stores are only able to relinquish orders made at giant-bicycles.com/gb to the individual under the order.
Delays sometimes happen due to circumstances beyond our Giant dealer stores control but they will contact you regarding the delay, as soon as possible.
Click & Collect FAQs
How do I collect my Click & Collect order at the store?
When you arrive at your selected store, please go to the till, whereby, one of the store staff will check your identification document/s and relinquish your order.
What do I need to bring with me when collecting my Click & Collect order?
In order for an order to be relinquished to you, the ID specified below needs to be provided to the store staff.
PayPal
Valid driving license or passport matching your name
Apple Pay
Valid driving license or passport matching your name
Debit or Credit Card
Valid driving license or passport matching your name
The original payment card matching your name, the last 4 digits of your long card number and the card expiry date
V12 Retail Finance
A copy of your credit agreement (an online copy is acceptable)
A valid passport or driving licence
A utility bill with the same address as the order (no less than 3 months old)
The card you used to place the deposit (the last 4 digits need to match)
Klarna
Valid driving license or passport matching your name
Giant Cycle To Work
Valid driving license or passport matching your name
What will happen if I can't collect the Click & Collect order on time?
If you are unable to collect your order 5 days from receiving your order’s collection email, please contact us.
Can someone different to the billing addressee, collect the order?
Due to security, our Giant dealer stores are only able to relinquish Click & Collect orders to the individual under the order.
What will happen if I don't collect my order?
We will initially contact you regarding the un-collected order. If no response is received, your order will be cancelled 30 days after the order was ready for collection.