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United States

Trade Up to Your Dream Bike

Have a bike you’re willing to part with to get the newest and greatest? We’ve partnered with The Pro’s Closet to offer you the opportunity to trade in your old bike for a new one!

One of The Pro’s Closet’s bike experts will evaluate your bike and research the current market value to determine if we’re interested. Once the evaluation is complete, The Pro’s Closet will give you a voucher that you can then use towards a new purchase* on our website!

*TradeUp orders are available through select retailers at checkout. We recommend reviewing the participating retailers, link below.

How It Works

STEP 1: Submit Your Bike Details to The Pro's Closet

STEP 2: Receive & Accept the Offer

STEP 3: Receive Your Voucher

STEP 4: Order Your New Giant Bike

STEP 5: Trade in Your Old Bike at Your Retailer

Get Started

Participating Retailers

FAQ

Our offers stand for 3 days to ensure the most competitive quote. Please note: Trade Up offers are not redeemable for cash value.

We will return a valuation as soon as possible, often within one business day.

Trade Up vouchers can only be redeemed on orders with a participating retailer as the Selected Retailer. If you are unable to find a local participating retailer, let us know via our online Contact form and we'll reach out to your shop for you.

If you are receiving an error during the checkout process, it may be due to your cart value (before Destination Fee, Shipping and Handling, and/or Sales Tax). All Trade Up vouchers must be fully redeemed at time of purchase.

Your offer cannot be changed once your item has been shipped to the The Pro’s Closet. Therefore, Trade Up orders do not qualify for Giant's standard bicycle return policy. All sales are final once trade-in bike is handed over to the Selected Retailer.

If an item on a Trade Up order cannot be fulfilled, the full order must be cancelled. There are no partial cancellations for Trade Up orders. The Trade Up voucher will be voided and any additional payment type will be refunded.

Trade Up vouchers must be redeemed in full at checkout, cart value must equal or exceed Trade Up voucher amount (before Destination Fee, Shipping and Handling, and/or Sales Tax).

Yes, however the shopping cart must contain a bicycle for the Trade Up voucher to be redeemed.

The Selected Retailer will take care of boxing and shipping your trade-in bicycle to The Pro’s Closet at time of order pick up.

Our trained mechanics are looking for issues that would deem the bicycle unsellable such as structural flaws in the frame or wheels or damage that affects carbon. We are less concerned with normal wear and tear.

The Pro’s Closet will appraise your bike submission exactly as it is pictured. Before taking photos for your submission, ensure that you plan to sell all of the parts and accessories mounted to your bike. If you want to keep any of those items, remove them first. Our non-negotiable offer will be specifically tailored to everything pictured on the bike in your submission.

We are a committed industry leader and advocate for bicycle theft prevention. Every bicycle we inspect is verified by the owner’s ID and bicycle serial number. Your information will be kept confidential and secure.